Frequently Asked Questions
How long does shipping take?
We process orders placed before 2 PM PT the same business day. USPS First Class typically arrives in 2–5 business days; Priority Mail in 1–3. You'll see live rates and estimated delivery dates at checkout so you can pick whatever works best.
Is my document secure?
Yes — your PDF travels over HTTPS, sits in restricted cloud storage while your order is active, and is automatically deleted within 30 days of shipment. No one can access your file except you and our print operator.
Can I send the same document to multiple people?
Absolutely. In your cart, tap "Add Another Recipient" on any document and add as many addresses as you need. Each recipient gets their own printed copy, and shipping is calculated separately per address.
What file formats do you accept?
PDF only — it's the only format that guarantees your layout and fonts print exactly as intended. Make sure your PDF is print-ready before uploading.
What's the maximum order size?
500 pages per order. Got a longer document? Just split it into multiple orders — we'll handle each one the same day.
What if something goes wrong with my order?
We'll make it right. Contact us from the Support page within 30 days of delivery with your order number and we'll reprint, reship, or refund — whichever fits. Full details are in Section 12 of our Terms.
Where can I find your Privacy Policy and Terms of Service?
Right here: Privacy Policy and Terms of Service. Both are also linked in the footer on every page.