Terms of Use

1. Eligibility

You must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction in order to use the Service. If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Accounts

You may use the Service as a guest or by signing in with a supported identity provider. You are responsible for maintaining the confidentiality of any credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to update it as needed. We may suspend or close any account at our reasonable discretion for violations of these Terms or for risk-management reasons.

3. Description of the Service

PrintByPost prints PDF documents you submit and mails them via the United States Postal Service (USPS) to U.S. addresses you specify. Standard print stock is single-color or full-color on letter-size (8.5" × 11") paper unless otherwise stated at checkout. We are not a common carrier and we do not transport mail; USPS performs the actual delivery.

4. Orders

Each submitted order is an offer by you to purchase printing and mailing services. We may accept or decline that offer at our discretion. Acceptance occurs when we begin printing your order. Until then, we may cancel the order and refund any amount charged, for any reason or no reason, including suspected fraud, content violations, technical issues, or address problems.

5. Your Content and License to Us

You retain all ownership of the documents you upload ("User Content"). You grant us a limited, worldwide, royalty-free, non-exclusive license to host, copy, transmit, print, package, and mail your User Content for the sole purpose of fulfilling your order, providing support, and complying with law. This license ends when we delete the User Content under our retention schedule described in the Privacy Policy.

We do not use User Content to train machine-learning models, to sell to third parties, or for advertising.

6. Your Representations and Warranties

By submitting User Content and an order, you represent that:

• You own the User Content or have all necessary rights and permissions to print, reproduce, and mail it.
• The User Content does not infringe any copyright, trademark, patent, trade secret, right of publicity, or other right of any third party.
• The User Content and the mailing of it are lawful in the jurisdictions of both sender and recipient and comply with all applicable USPS regulations.
• You have a lawful basis to mail to each recipient address you provide and the recipient has not, to your knowledge, asked not to receive mail from you.

7. Prohibited Content

You may not upload, print, or mail through the Service:

• Material that infringes any intellectual-property right or violates a non-disclosure obligation.
• Child sexual abuse material or any sexually explicit content involving minors.
• Content that incites violence, terrorism, self-harm, or other unlawful acts; threats; harassment; defamation; or hate speech targeting a protected class.
• Material that constitutes fraud, identity theft, deceptive business practices, or unsolicited bulk advertising in violation of applicable mail-fraud or anti-spam laws.
• Material that contains another person's personal information disclosed without their consent (doxxing).
• Counterfeit currency, securities, postage, government identification, or any other material whose reproduction is restricted by law.
• Content prohibited by USPS, including hazardous materials, firearms, controlled substances, or any other non-mailable matter as defined in USPS Publication 52 or 39 C.F.R.
• Malware, ransomware, or other malicious code.

We reserve the right to refuse, cancel, or destroy any order we reasonably believe contains Prohibited Content, and to refund the order in whole or in part at our discretion. We may report unlawful content to the appropriate authorities.

8. Prohibited Uses

You agree not to:

• Reverse engineer, decompile, scrape, or otherwise attempt to extract source code or non-public data from the Service.
• Interfere with or disrupt the Service, including by overloading it or bypassing rate limits or security controls.
• Use the Service to harass us, our staff, our service providers, or other customers.
• Resell, sublicense, or commercially redistribute the Service without our prior written consent.
• Misrepresent your identity or the identity of the sender of any piece of mail.

9. Recipients and Return Addresses

You are solely responsible for the accuracy of any recipient address and any custom return address you provide. If you do not provide a custom return address, we will use a generic PrintByPost return address solely so that USPS can return undeliverable mail to us for disposal; the generic return address does not represent an endorsement of, or affiliation with, your mail. By providing a recipient's address you confirm that you have a lawful basis to mail to that recipient.

10. Pricing, Fees, and Taxes

Prices, shipping rates, and any applicable surcharges are displayed at checkout and become final when payment is authorized. Shipping rates are quoted in real time by EasyPost based on USPS rate cards in effect at the time of quoting and may change without notice. You are responsible for all applicable sales, use, or similar taxes, which will be added at checkout where required by law. Pricing errors are not binding; we may cancel and refund any order affected by a manifest pricing error.

11. Payment

We use Stripe to process payments. By submitting payment information, you authorize us, through Stripe, to charge the payment method for the order total. Card data is handled by Stripe; we do not see or store full card numbers. You agree to Stripe's end-user terms in addition to these Terms.

12. Cancellations and Refunds

You may cancel an order at no charge before printing begins. Once an order has been printed, it cannot be cancelled. The remainder of this Section sets out when refunds are and are not offered, how to request one, and the applicable time limit.

a. When refunds are offered

• Before printing: full refund. If you contact us within 30 minutes of placing the order and we have not yet started printing, we will cancel and refund 100%.
• Print quality issues: if the print is illegible, has substantial print defects, or was clearly damaged in processing, we will reprint at no charge or refund 100% of the print cost. Photos required.
• Lost in shipping: if USPS marks the package as lost (typically 14+ days past expected delivery for First Class, 7+ days for Priority), we will reprint and reship once, or refund 100%.
• Wrong delivery address: if we shipped to the wrong address due to our error, we will reprint and reship. If the wrong address was entered by you at checkout, we are not able to issue a refund.

b. When refunds are not offered

• Once the order has been printed and shipped, the cost of printing and the USPS label is non-refundable unless covered by the conditions above.
• Document content errors (typos, formatting issues, wrong file uploaded). Please proof your PDF before submitting.
• Delivery delays caused by USPS, weather, or recipient absence.
• Orders refused by the recipient or returned to sender.

c. How to request a refund

Email info@printbypost.com with your Order ID and a description of the issue. For print quality issues, include photos. Refunds are processed to the original payment method and typically appear within 5–10 business days.

d. Time limit

Refund requests must be submitted within 30 days of delivery (or within 60 days of order date for lost shipments).

13. Shipping and Delivery

All mail is tendered to USPS for delivery. Delivery time estimates shown at checkout come from USPS and are not guaranteed. Untracked services (such as First-Class Mail Letter and First-Class Mail Flat) do not provide tracking numbers or proof of delivery and carry a higher risk of loss; you select these services at your own risk. We are not responsible for delays, loss, damage, or misdelivery caused by USPS, weather, force majeure, third-party carriers, or recipient error (including incorrect or incomplete addresses you provide). If a mail piece is returned to us as undeliverable, we will attempt to contact you using the email on file; if we cannot resolve the return within 30 days, we may destroy the piece.

14. Third-Party Services

The Service relies on third-party providers including Stripe, EasyPost, USPS, Google Firebase, Google Maps Platform, Gmail SMTP, and Twilio. Your use of those services through PrintByPost is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, errors, or outages of any third-party provider.

15. Our Intellectual Property

The PrintByPost name, logo, website design, copy, and software are owned by Roaming Aarau LLC and are protected by intellectual property laws. Except for the right to use the Service in accordance with these Terms, no rights are granted to you in our intellectual property. Any feedback or suggestions you send us may be used by us without obligation or compensation to you.

16. DMCA / Copyright Claims

If you believe material handled through the Service infringes your copyright, please send a notice that complies with 17 U.S.C. § 512(c)(3) to dmca@printbypost.com. Notices must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it (including the order ID, if known); (d) your contact information; (e) a statement of good-faith belief that use of the material is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are the owner or authorized to act for the owner. We will respond to valid notices and may terminate the accounts of repeat infringers.

17. Disclaimers

The Service and all materials provided through it are offered on an "as is" and "as available" basis without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free; that print quality, color matching, or paper handling will meet your expectations; or that mail will be delivered within any particular timeframe.

18. Binding Arbitration and Class-Action Waiver

a. Informal resolution first

Before filing a formal claim, you and PrintByPost agree to try in good faith to resolve any dispute informally for at least 60 days. Send a written description of the dispute and your contact information to legal@printbypost.com. If we cannot resolve the dispute within 60 days, either party may proceed under this Section.

b. Agreement to arbitrate

Except for the carve-outs in subsection (d), any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

c. Class-action waiver

You and PrintByPost agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

d. Exceptions

This Section does not apply to: (i) small-claims-court actions brought on an individual basis; (ii) claims for injunctive or equitable relief to stop unauthorized use or abuse of the Service or infringement of intellectual property rights; or (iii) any other dispute where applicable law prohibits mandatory arbitration.

e. Location and costs

Arbitration will be conducted in the county where you live or, at your election, by telephone or video conference. We will pay all AAA filing, administration, and arbitrator fees for any arbitration brought in good faith that we, on a reasoned basis, do not consider frivolous.

f. Right to opt out

You may opt out of this Section within 30 days of first accepting these Terms by sending a written opt-out notice to legal@printbypost.com with the subject line "Arbitration Opt-Out" and stating your name, email used to access the Service, and intent to opt out. Opting out does not affect any other part of these Terms.

19. Limitation of Liability

To the maximum extent permitted by law, in no event will Roaming Aarau LLC, its members, officers, employees, contractors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to the Service, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or related to a particular order will not exceed the amount you paid us for that order, and our total aggregate liability for all other claims will not exceed one hundred U.S. dollars (US$100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

20. Indemnification

You agree to defend, indemnify, and hold harmless Roaming Aarau LLC and its members, officers, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your violation of these Terms or applicable law; (c) your violation of a third party's rights; or (d) any mail you cause to be sent through the Service.

21. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any conduct we reasonably believe violates these Terms or is otherwise harmful to the Service, our customers, or third parties. You may stop using the Service at any time. Sections that by their nature should survive termination will survive, including Sections 5–7, 15, and 17–25.

22. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Subject to Section 18, the state and federal courts located in New York County, New York have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue in those courts.

23. Force Majeure

We will not be liable for any failure or delay in performance caused by events outside our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic or epidemic, labor disruption, power or internet outages, USPS or third-party-carrier service interruptions, supply-chain shortages, or natural disasters.

24. Changes to These Terms

We may modify these Terms at any time. When we make material changes we will update the "Last updated" date and, where appropriate, give additional notice (by email or in-product notice). Changes take effect when posted, and your continued use of the Service after that constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service.

25. General

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and PrintByPost regarding the Service and supersede any prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
• Independent contractors. No agency, partnership, joint venture, or employment relationship is created by these Terms.
• Notices to you may be sent by email to the address on file or posted on the Service. Notices to us must be sent to legal@printbypost.com.
• Headings are for convenience only and do not affect interpretation.

26. Contact

Roaming Aarau LLC
d/b/a PrintByPost
General: info@printbypost.com
Legal: legal@printbypost.com
DMCA: dmca@printbypost.com